Sacramento, CA redesigned Sac311 its 311 customer service mobile app with new features for residents

Sacramento, CA redesigned Sac311 customer service mobile app

In Progress

The City of Sacramento updated its 311 customer service with a redesigned mobile app, Sac311, and new community web portal. This update allows users to log their service requests, view a map of service requests in their area, and track pending service requests submitted by other users. The goal of this project was to improve transparency and accessibility for municipal service requests.

311 Mobile App Citizen Services Transparency

Sacramento, CA

Municipality in California

United States

Links

311 Customer Service - City of Sacramento

City of Sacramento 311 handles all City municipal service requests except police and fire. Select from the most common items to request/report from the list below, or request other service through our Service Request Tool.

Sacramento 311 - Apps on Google Play

Sacramento City 311 handles all City municipal service requests that are not police and fire related. This application allows the user to make service requests 24 hours a day, 7 days a week, including holidays. We are committed to customer service and look forward to hearing from you. You can also visit our website to find out more in the following link: http://www.cityofsacramento.org

Newsworthy

City launches updated 311 app and website to improve customer experience - City Express

The City of Sacramento has rolled out a redesigned and modernized mobile app and community web portal for its 311 customer service. This update makes it easier for City residents to access City services while improving transparency and user experience, said 311 Manager Ivan Castellanos. “We always strive to improve the customer’s experience and perfect …

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