Vincent, WA deployed Voice Project engagement surveys to improve staff experiences in public service
Vincent, WA Voice Project Engagement Survey Improve Staff
Complete
The all-staff engagement review coincided with an organizational evaluation by Vincent's new chief executive officer. Staff members were surveyed to evaluate how their work fits into the city's vision. Voice Project's analysis found a disconnect between day-to-day work and city goals. Departmental leaders used staff meetings to align job responsibilities and assessments with a proactive service framework.
Project Succeeded
The second round of annual engagement surveys found reduced staff turnover. Voice Project also discovered increased year-to-year employee ratings for passion, progress, and role clarity.
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