Galloway, NJ partnered with GovPilot to digitize its Open Records Requests (OPRA) system
Galloway, NJ digitized its OPRA system with GovPilot
The Galloway Clerk's Department partnered with GovPilot to digitize its Open Records Requests (OPRA) processing, delivery, and filing processes. The cloud-based system replaced the manual paper-based system which inefficiently processed OPRA requests resulting in a significant backlog of requests. The OPRA backlog made it difficult for the Clerk's Department to meet the state-mandated seven business day response requirement.
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Since Galloway Clerk's Department digitized its OPRA system, there has been a 80% decrease in improperly completed forms and an 80% reduction in the amount of time spent communicating with requestors and other departments. Galloway staff can process and assign incoming OPRA requests in just one hour compared to half a day using the previous system.
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