Monterey County, CA is implementing new CueHit service to gather survey feedback on 911 dispatchers

Monterey County, CA 911 dispatcher feedback surveys

In Progress

Monterey County is implementing a new service, CueHit, which allows residents to provide feedback on how their 911 calls were handled by dispatchers. The service offers random 911 callers the opportunity to respond to survey questions via text for non-emergency and administrative calls. The text message will include a few questions aimed at residents and agencies who talk to dispatchers and call takers. The county will then use the feedback gathered from surveys to improve 911 services.

Surveys Communications Public Safety Citizen Engagement Emergency Services

Monterey County, CA

County in California

United States

Newsworthy

New Service Allows Residents To Give Feedback To 911 Dispatchers

By Keith Burbank

Monterey County launching service to provide feedback on 911 dispatch calls - Local News Matters

Monterey County residents will soon be able to give feedback to 911 dispatchers thanks to a new service the county is rolling out next month, county

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