Aberdeen City Council processes parking permits 63% faster

13+ staff hours saved weekly using govService

Complete

Aberdeen is a city in Scotland with a population of 196,000. Recent Scottish legislature expanded the number of people eligible to receive handicap parking permits. Now met with 260 applications monthly, Aberdeen staff were inundated. City leaders turned to their already successful partnership with Granicus govService for help. The result was a quickly launched end-to-end digital service, and a backlog reduction of 64%.

Citizen Services Engagement Platforms Citizen Engagement Digital Services Smart City Granicus

Granicus

Governments Involved

Aberdeen City Council, GB

United Kingdom

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govService

Smart online forms & easy request fulfillment

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Granicus

Granicus provides technology that empowers government organizations to create better lives for the people they serve.

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