Clay County, FL Launched a New Online Customer Service Platform in 3 Weeks

Speed ensured no uninterruption of critical online services.

Complete

Staff were given less than a month’s notice that their public records management and citizen request management systems would no longer be supported by their previous vendor. Within three weeks, Samantha Radomski, Administrative and Web Content Specialist, was trained on Granicus govService and built the first two services: Public Records Request and ReportIt, which is a 311-type service where citizens can report a pothole, a downed tree, a lost animal, missed garbage collection, and more.

Citizen Services Engagement Platforms Citizen Engagement Digital Services Smart City Resiliency Granicus

Granicus

Governments Involved

Clay County, FL

United States

Products

govService

Smart online forms & easy request fulfillment

GovDelivery Communications Suite

Government email, text, and social media communications that improve services and citizen engagement.

Vendors

Granicus

Granicus provides technology that empowers government organizations to create better lives for the people they serve.

Links

How Clay County Launched a New Online Customer Service Platform in 3 Weeks With govService | Granicus

With an end-of-life system during a global health crisis, Clay County made it a priority to ensure the uninterrupted delivery of critical online customer services. Through a coordinated effort with Granicus’ design team, the County launched Granicus govService, which not only maintained all current online services, but expanded the service options available to users, and did so in just three weeks’ time. govService also provides residents and staff a better overall user experience and simplifies the online service request process.

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