County of Hawaii, HI Empowers Staff to Boost Website Performance

Empowerment of multiple departments' ownership of content

Complete

The County of Hawai'i’s website was outdated: its codebase was limited, it didn’t integrate well with modern applications, and it wasn’t compliant with ADA requirements. Departments had limited options for presenting the content they managed. “We were looking for a holistic solution that empowered each department and their end users to take ownership of their data and content and feel proud of their online presence,” said Jules Ung, Director of the Department of Information Technology.

Citizen Services Data Website Content Management System (CMS)Community Services Granicus

Granicus

Governments Involved

Hawaii County, HI

United States

Products

govAccess

Government websites that offer citizen self-services and increase community access to information.

Vendors

Granicus

Granicus provides technology that empowers government organizations to create better lives for the people they serve.

Links

How a County Empowers Staff to Boost Website Performance With govAccess | Granicus

The County of Hawaiʻi sought a website that empowered each department and their end users to take ownership of their data and content. Working with Granicus, the County launched a citizen-centric design process, using resident survey results to inform a web design that clearly features the top services and information users seek. The new website received 2.5 million page views in nine months.

More from Granicus

Milwaukee County Automates Applications to Save 60+ Minutes Per Applications

How the City of Olathe, Kansas is Transforming into a Modern Powerhouse

Related Projects

Telford and Wrekin Council add three new services, thanks to TOM, their AI Assistant

Lewes and Eastbourne Council launch ICS.AI's AI assistant for residents

🚫 To join the discussion, sign up. It's free!

← View other projects