Manchester City Council, GB organizes resident support initiatives within its COVID-19 call center

Manchester City Council, GB COVID-19 Call Center

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The temporary center operated out of the Town Hall Extension and used reassigned personnel to handle requests for food, energy, and emotional support. In the center's early days, representatives handled priority calls from elderly, high-risk, and isolated residents. Each call led to consultations between the call team and neighborhood aid groups about service delivery. City partnerships with local nonprofits and businesses allowed the center's reach to expand.

Citizen Services Communications Health & Human Services Outbreak / COVID Customer Support

Manchester City Council, GB

Metropolitan council in England

United Kingdom

Links

Central Hub launches in Manchester to support city's most vulnerable residents | Manchester City Council

Central Hub launches in Manchester to support city's most vulnerable residents - A central hub has been set up to support relief efforts for Coronavirus across Manchester.

Newsworthy

Central Hub launches in Manchester to support city's most vulnerable residents | Manchester Community Central

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