San Jose, CA developed San Jose 311 mobile app to replace an inefficient customer management system

San Jose, CA developed San Jose 311 mobile app

Complete

The City of San Jose developed the San Jose 311 mobile app and online portal to replace an inefficient customer management system that relied on thousands of emails. Residents can use San Jose 311 to instantly submit city service requests for abandoned vehicles, graffiti, illegal dumping, potholes, streetlight outages, etc. The City has temporarily suspended responses to non-urgent concerns due to the COVID-19 pandemic.

Citizen Services 311 Mobile App Website Content Management System (CMS)

San Jose, CA

Municipality in California

United States

Vendors

Oracle

Government agencies across the nation look to Oracle to provide a comprehensive, 360-degree set of solutions to help meet present-day challenges and unforeseen future needs.

Links

San José 311

‎San José 311 on the App Store

‎Read reviews, compare customer ratings, see screenshots, and learn more about San José 311. Download San José 311 and enjoy it on your iPhone, iPad, and iPod touch.

Newsworthy

San Jose Invests in Smart City Tech as a Force Multiplier | StateTech Magazine

The unofficial capital of Silicon Valley is improving services and preparing for the future with smart city solutions.

San José 311 | City of San Jose

Project Succeeded

The system receives over 150,000 requests per year and it reduced duplicate entries for abandoned vehicles by approximately 20%. In 2020, San Jose 311 handled 210,000 calls and 211,000 app requests.

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