Union, NJ digitizes digitizes its open public records request system
Union, NJ digitized its open records requests with GovPilot
Union Township partnered with GovPilot to digitize the management of its open public records requests. The cloud-based system replaced physical filing cabinets, regular mail, phone calls, and emails which inefficiently processed 1,000 open public records requests each year. Requests are now filed through a digital form on the municipal website which cannot be submitted until all required fields are completed. The requests are received electronically with a timestamp and automatic status updates.
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Since Union Township digitized its open public records request system, there has been a 90% decrease in phone calls per month and a 91% decrease in improperly completed forms. Union Township staff can process incoming open public records requests with 57% less time communicating with other departments and operate with just one employee compared to two employees using the previous process.
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