Durham County Council, UK saves $310k annually moving services online
In Durham County, a previous initiative to move away from paper-based, in-person services had taken more than a year to implement. The result was a single new digital process. Staff turned to Granicus govService to make digital transformation happen for more than 90 services, quickly. The branded self-service portal offers residents the ability to access services themselves instead of relying on the telephone or in-person interactions, freeing up those call centers to focus on special cases.
Durham County Council, GB
Derry City & Strabane District Council, GB invited local youth to a special participatory budget
Derry City & Strabane District Council launched a new "YOUth Making it Happen" initiative to encourage youth involvement in empowering and supporting the local community. The initiative involved inviting young people from across eight community planning areas to a special participatory budgeting process. The youth group voted to support projects of up to £1,000 from a £2,500 pot for each of the eight areas.
Derry City & Strabane District Council, GB
Rochester, NY introduces new website and engagement campaign for Zoning Alignment Project
The ZAP will use public feedback to adjust the city's zoning scheme for improved equity and placemaking. A dedicated website houses the Rochester 2034 plan and documents on how zoning changes would bring its components to life. Residents supply feedback at four public meetings or using an online comment form. City officials will introduce additional online and in-person engagement opportunities to increase the volume of community input.
Maricopa County Clerk, AZ How the Clerk's Office Handles 8,300 Online Requests
The Clerk’s Office wanted a website with a better technological foundation to provide stellar customer service and access to the judicial branch. Through Granicus govAccess, the Clerk’s Office incorporated online forms, a virtual assistant, and more to handle 8,300 requests in 4 months. “If you're looking to empower your communications department with the right tools, it’s ideal to choose a mature CMS like govAccess.” – Rich McHattie, Chief Technology & Innovation Officer
Maricopa County, AZ
Clay County, FL Launched a New Online Customer Service Platform in 3 Weeks
Staff were given less than a month’s notice that their public records management and citizen request management systems would no longer be supported by their previous vendor. Within three weeks, Samantha Radomski, Administrative and Web Content Specialist, was trained on Granicus govService and built the first two services: Public Records Request and ReportIt, which is a 311-type service where citizens can report a pothole, a downed tree, a lost animal, missed garbage collection, and more.
Clay County, FL
Canterbury Bankstown, NSW introduces public engagement campaign ahead of property tax harmonization
The council seeks feedback on multiple fronts ahead of the July 2021 implementation of the One Rate System. This change is required by state law after the two cities merged in 2016. Homeowners and businesses learn more from council experts at drop-in events. Council leaders use online webinars to walk through proposed rates and uses of public dollars. An online engagement page includes a rates comparison tool and a survey gauging public support or opposition to rate changes.
Canterbury Bankstown, NSW
Snowmass Village, CO clerk preps meeting agendas 16x faster
Rhonda Coxon has been the Town’s only clerk. She manages the meetings, minutes, and agendas of the town council and eight active boards. This included manually creating 22 sets of agendas twice a month for regular council meetings. With the use of govMeetings, they've saved 8,800+ sheets of paper, 450+ minutes per agenda, and $7,000 yearly.
Snowmass Village, CO
Glenorchy, TAS develops its Urban Tree Strategy with the help of resident feedback on EngagementHQ
The centerpiece of the campaign is an interactive map accessible by registered EngagementHQ users. Residents indicate their favorite trees, areas in need of additional canopy, and suggestions for community planting events with map pins. A quick survey seeks snap decisions on existing tree inventories with a more substantial survey available for comments. Glenorchy will incorporate this feedback when developing a draft of a 10-year plan for its urban tree canopy.
Flagstaff, AZ collaborates with neighboring governments to create Northern Arizona Solar Co-op
Flagstaff, Sedona, and Coconino County are working with Solar United Neighbors (SUN) to recruit at least 75 households for membership. SUN will work with participants on a competitive bidding process for an exclusive solar installer contract. Co-op partners provide technical assistance throughout the bidding and installation process. The combined spending power of members opens affordable pathways to solar panels, EV chargers, and future renewable energy innovations.
Monterey, CA conducts EngagementHQ campaign for public feedback on commercial cannabis expansion
City officials are using the platform as they open commercial cannabis licenses outside of the Ryan Ranch Industrial Zone. A five-minute survey asks residents to share location ideas and concerns. The EngagementHQ page houses an open comments section and Q&A feature reviewed by project leaders. Two virtual community sessions and a mailed survey expand Monterey's reach as it considers new retail, production, and testing locations.
North Vancouver, BC provided unique and engaging public spaces by installing parklets on its streets
The City of North Vancouver expanded its streetscape and provided engaging public spaces by installing parklets. Parklets are modular platforms built on reallocated parking spaces which incorporate amenities such as seating, tables, art, bike parking, etc. The parklets are usually built in partnership with local business associations and community organizations. The parklets provide social settings in urban areas, attract visitors and potential customers, and enhance city streets.
North Vancouver, BC
Hartford, CT encourages broader adoption of energy-saving practices with Energy Equity Challenge
The initiative asks homeowners, landlords, and renters to sign a pledge to reduce energy usage. Utility partners provide free home energy audits and access to low-cost improvements like smart thermometers. The Energy Equity Challenge also connects participants with low-interest loans for solar panel installation. City officials pursued LED lighting upgrades and building weatherization as methods for reducing Hartford's energy consumption.