Williamsburg, VA leveraged Citibot's artificial intelligence platform to reduce staff workload

Williamsburg, VA Citibot AI-enabled resident assistance

Complete

The City of Williamsburg worked with Citibot to implement an integrated text-based system for citizen engagement in order to reduce staff workload. Residents can use Citibot to search for city information, ask questions, and report issues with city services. The City leveraged Citibot's artificial intelligence platform to provide multi-faceted customer service, practical information, and real-time answers to resident questions.

Citizen Services Communications chat Artificial Intelligence (AI)Citizen Engagement Disruptors

Williamsburg, VA

Municipality in Virginia

United States

Products

Citibot Text Chat

Accessibility through text message. Residents can search for information, submit a service request or send a custom message to your staff.

Vendors

Citibot

Citibot is the tool for citizens and their governments to use for communication and civic change.

Attachments

Case Study

1.38MB

Project Succeeded

Since launching, Citibot has answered 79 percent of residents’ questions instantaneously without requiring assistance from the city’s staff.

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Williamsburg, VA leveraged Citibot's artificial intelligence platform to reduce staff workload

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