New Orleans, LA launched "Jazz" an artificial intelligence-powered 311 chatbot to help residents

New Orleans, LA artificial intelligence-powered 311 chatbot

In Progress

The City of New Orleans launched "Jazz" an artificial intelligence-powered 311 chatbot to deliver faster answers to a wider range of residents. The chatbot is reachable 24/7 via text and on the city website. City staff supplied Jazz’s knowledge base by connecting it to the 311 center’s customer relationship management platform and the bot's machine learning capabilities help the systems improve over time.

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