Dallas, TX improves customer service during COVID-19 with introduction of DalBot chatbot

Dallas, TX DalBot COVID-19 Chatbot Customer Service

In Progress

The city's IT Services team created the AI-enabled bot to assist residents with questions about the outbreak. DalBot answers hundreds of questions about COVID-19, the city's response, and testing centers. The bot also handles 311 service requests, requests for public office contact information, and questions about facility hours. Developers programmed DalBot for exchanges in English and Spanish to serve the vast majority of local residents.

chat Outbreak / COVID Citizen Engagement Communications Artificial Intelligence (AI)311

Dallas, TX

Municipality in Texas

United States

Newsworthy

Dallas launches new chatbot to serve residents better - Dallas City News

The City of Dallas Information and Technology Services department launched a new COVID-19 chatbot on the City’s website called Dalbot that responds and guides residents on City-related business needs and services saving a trip to a City facility. Dalbot is a Conversational Artificial Intelligence (AI) tool that promotes better customer service and customer engagement by providing answers to the most ...

Dallas Launches New Chatbot To Serve Residents Better | Dallas, TX Patch

Dallas Launches New Chatbot To Serve Residents Better - Dallas, TX - Dalbot is a Conversational Artificial Intelligence(AI) tool that promotes better customer service and customer engagement.

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