This guide has been produced by Govlaunch with content inspired by the Govlaunch community and with support from molti.com - a flexible business process management platform enabling better collaboration across stakeholders.
Data Governance / Data ManagementDataOpen Data
This guide has been produced by Govlaunch with content inspired by the Govlaunch community and with support from molti.com – a ﬂexible business process management platform enabling better collaboration across stakeholders.
To supplement this free resource, the Govlaunch Podcast is interviewing local government innovators from communities of all sizes to talk about their approach to data, what tools they are leveraging and important considerations for other local governments seeking a strong vendor partner.
You can subscribe wherever you get your podcasts or follow the Govlaunch Podcast here.
Local governments, regardless of size, have access to a treasure trove of data. Everything from citizen requests to emergency response times to permitting and business licensing. Local government operations hinge on large datasets. The data collected in a local government, if used correctly, can be instrumental in improving service delivery, gaining valuable insights from the community, and operating more seamlessly across departments.
So why is accessing and utilizing this rich and insightful data so hard?
For starters, local governments (all governments, really) are traditionally very siloed. The nature of government operations and the vast services they deliver lend itself to a highly segmented and beastly structure.
Despite this, we are encouraged to see more emphasis being placed on breaking down these silos, working more collaboratively, and delivering a more streamlined and consistent experience for residents and staff.
A big piece of this is getting departments to work together off common or shared datasets so that more strategic, overarching themes can be tackled.
Not many in local government have experienced the true power of data or have seen firsthand how it can be a driver in strategic operations. In this guide and in our corresponding podcast series, we’re tapping into a few success stories from those who have put data to work and how these insights have helped with everything from redefining priorities to bringing stakeholders together to improving meeting efficiency and ultimately, to delivering better outcomes and services to their communities.
As Govlaunch works with our global community of local government innovators to build the wiki for local government innovation, we’re highlighting a series of resources to help governments break down data silos and more effectively organize and engage with the data available to ultimately improve performance and service delivery. These conversations, best practices, and case studies feature communities and companies who are implementing transformative ideas, and highlight how others can follow their lead.
Some words of advice
Each local government is at a different lifecycle stage in their journey toward more data-driven governance. Some are well on their way with open data portals utilized by staff and residents and some are leveraging technology for participatory budgeting, allowing the community to play with the data itself. Most, however, are still struggling to get various departments’ excel sheets to “talk” with the department next door.
No matter your progress, we aim to provide actionable next steps to continue (or begin) your work to harness and leverage the wealth of data available to you to ultimately make government work better.
A number of local governments around the world are demonstrating what can be achieved when data is put at the forefront of the decision-making process. Other governments can learn a lot from their lead. Here, we will share 6 tips from the City of Miami, Florida’s CIO & Director of Innovation and Technology, Mike Sarasti, which are applicable to anyone in local government looking to better leverage their data.
When Sarasti was hired five years ago, he was tasked with boosting innovation by improving current processes. His first priority? Putting his city on the path to becoming a data-driven government.
“Data is at the heart of innovation,” Sarasti explains.
Sarasti’s team reframed conversations about what was working — and more importantly, what wasn’t — by pulling in data. “When people were speaking at a high level and throwing around reasons why something wasn’t working, I was able to turn to the data and show them the reality,” he says.
Local governments of all sizes can take a data-centric approach to governing. While it’s a process that doesn’t happen overnight, any government looking to make better data-driven decisions can follow these six tips to get the process started:
1. Triage what data you have access to and clean up clunky datasets – Don’t dismiss the datasets you already have – it’s the historical data that can provide insight into future trends. Plus, by having insight into what data you have, you can get a better sense of what data you need.
2. Break down silos – Data is most powerful when viewed holistically. Information needs to flow seamlessly and avoid getting stuck or bucketed within departments where others can’t get a full-picture view.
3. Increase the number of digital services – The more digital services that are provided to residents, the quicker and more easily data is collected. This also removes the need for manual data entry – a time intensive process that wastes valuable resources.
4. Create a data governance policy – Clearly map out how data can and should be used to ensure it stays secure and best practices are followed. Part of this includes setting clear goals that define why data will be used.
5. Find the right technology partner – Manual review of data can take weeks, but gathering meaningful insights can be instantaneous with the right technology partner. Modern solutions also allow for quick creation of user-friendly dashboards, charts and other visualizations to help tell the story behind the numbers. This can be useful for stakeholder buy-in as well. Sarasti says, “Once you are able to pull out a story within the data, share that with leadership and use that narrative to show what is possible.”
6. Take action – Once you have the data in hand, it’s time to do something about it. And remember: don’t think of data that doesn’t paint the picture you want as a failure, but rather a learning opportunity. Sarasti notes that when he first started, “everyone thought that their job was to communicate the best version of the story. In fact, it's the opposite. I want to know where all the problems are because that's where we need to dedicate our attention.”
One of the biggest challenges local governments face when making a change is where to start. The key is to start small. “Just do the thing,” Sarasti says. “Everyone gets hung up like, ‘what are we going to do? Where are we going to start?’ It doesn’t matter what that thing is, just do it.” If you do, you just might be surprised how much of an impact data will make.
Data in action
While by no means a comprehensive list, here are some of the most popular or cutting edge ways local governments are putting data to work, plus some innovative spins applied by members of the Govlaunch community around the globe.
Open data portals & dashboards
Local government websites are being overhauled across the board in response to demand for more mobile friendly and self-service platforms. Some have gone as far as to provide chatbots to better engage digitally with site visitors. And at least some form of open data (typically GIS) is a big component of these new, more modern websites.
One of the easiest ways to foster strong engagement with citizens is transparency. Local governments are recognizing this, and many are embracing open data dashboards to give the public a peek behind the curtain at how their government is working. While some open data dashboards provide interactive visualizations of the data, a basic dashboard can be as simple as regularly publishing datasets and graphs.
Utilizing GIS or Geographic Information Systems is a popular form of open data sharing, largely because of the ease of access to this data and the relatively minimal cleanup (if any) necessary to quickly display it on a dashboard. GIS can be hugely helpful by converting raw data to a visual map, enabling better interactive engagement with residents and more digestible data to help staff make informed decisions.
One form of data usage that is becoming more common across local governments is sensor data. Basic sensor data can be instrumental in cutting costs as evidenced by the shift toward smart lighting initiatives and the installation of smart waste bins in recent years. Live sensor data also allows local governments to take advantage of IoT technology or “Internet of things.”
With preliminary use in the urban planning realm, city digital twins allow visualization of spatial data which act as a model or virtual replica of the built environment displayed in real-time 3D and 4D.
Much like the budding use of AR or augmented reality in local government, these technologies present obvious benefits for urban planning matters, but have potential to aid in stress testing of various scenarios, from disaster response to climate change mitigation. There is also potential to fundamentally change the audit function around decision making as impacts of certain decisions can be visualized and scrutinized. The effect of this alone may spur a new age of more collaborative, data-driven decision making between local governments and their citizens.
Examples of local governments leveraging digital twins:
In response to public concerns about tax rate transparency, the City of Ipswich developed an open data hub allowing visitors to access data on procurements over $200,000 through raw data or visualizations. Councilor expense reports along with expenses for council-owned properties are available for public viewing. The current version houses five years of data with real-time capabilities on the horizon.
Ninety-five public garbage bins are equipped with sensors that detect bin capacity and temperature. Real-time data are sent on the Long Range Wide Area Network (LoRaWAN) to city officials. This yearlong pilot allows waste management staffers to improve response times while creating a public Wi-Fi network.
London’s Open Data Portal connects users to data sets in categories like elections, recreation, and budgets. The portal's main page provides an overview of the city through measures of daily road use, tree inventories, and bike routes. The portal enables users to visualize combinations of data sets or create new apps based on public information.
Dashboard users engage with a city map dotted with color-coded properties based on the six-step Public Nuisance checklist. City officials display metrics like total properties covered by the program and demolition costs to bring transparency to blight remediation.
The Mayor of Baltimore launched the CleanStat dashboard as part of an initiative within the "Clean It Up! Campaign". This dashboard holds repeat sanitation offenders accountable by publicly posting the top 10 local businesses most cited for illegal dumping each year.
To see more innovative data projects from around the world, click here.
A note about data governance
Before you get too far down your journey to amass, share and use data to drive decision making, it’s important to consider data governance (i.e. what laws, internal policies, procedures and best practices will guide your responsible use of data).
Data governance is a foundational component which should be considered by all local governments to ensure their data is being collected, used and shared in a way that protects the privacy of your citizens.
Considering most local governments don't (yet) have an on-staff data scientist, there are a number of products that make it easier for local governments to gather, interact, visualize and glean insights from data. These range from API integrations with various open source datasets to comprehensive visualization and storytelling platforms.
When choosing a product, it’s important to keep the specific needs and challenges of your organization…and what functionality you reasonably can leverage with your staffing projections in mind.
With data-driven governance a budding concept and covering a broad range of tactics, it’s no surprise that the types of products available vary widely. This can make identifying and selecting an appropriate partner difficult.
In the Govlaunch Podcast, we’re interviewing local government innovators from communities of all sizes to talk about their approach to harnessing their data, what tools they are leveraging and important considerations for other local governments seeking a strong vendor to partner with.
This series highlights technology leaders in the big data space in an effort to help local governments large and small assess what product may be best suited for your unique needs. You can subscribe wherever you get your podcasts or follow the Govlaunch Podcast here.
Local governments of all sizes are encouraged to look closely at how you are (or aren’t) using your data. Start where you are, with what you have. It doesn’t require a huge amount of money or resources to start to think more broadly about how to incorporate the community, research the broader context of data, and develop policy that reflects the changing data ecosystem.
Smarter use of data (including responsible data governance) is the future of local government. Only then will local governments be able to offer optimal services that truly meet the needs of the citizens they aim to serve.
Use available resources to share your work with others
Information and resource sharing in local government has never been more important and local governments and companies alike are working collectively to make information more open.
Govlaunch.com is a free resource for local governments innovators to share best practices, projects and disruptive technologies. We’ve amassed thousands of easily searchable innovation projects and tools shared by local governments across the world.
We believe that together, we can leverage each other’s experiences and take on common challenges to make government work better for everyone. Join us!
This Guide has been made possible by Govlaunch partner, molti.com. Molti is a collaborative business process management solution that offers unique tools to help teams manage their projects. Our cloud-based platform helps stakeholders stay organized and securely store files in one easy to access system.